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Sales Terms & Conditions 

Version number: 1.0

Effective date: 16/07/2000



1. Who we are

1.1 We are Infrastruct Media Ltd. Our company information is at the end of this document. 


2. What this is all about

2.1 Separate terms apply to use of our site.) We’ve tried to make them user-friendly. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They are available in English only.


3. Consumers – definition

3.1 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.


4. Who can buy our goods and services

4.1 You are not allowed to buy any goods or services if your main purpose is to use them to infringe our intellectual property or other legal rights.


5. Changing these terms and conditions

5.1 We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.

6. The goods may be a little different to what you expect…  

​6.1 The format of the goods and services you receive may appear different from what is presented on the website. 


7. Giving us accurate information

7.1 You must ensure that your order, including delivery address and any other information you supply to us, is correct and that you tell us immediately if there are any changes.


8. How you enter a legal contract with us 

8.1 Your order is an offer to buy from us.


8.2 You place your order of goods/services by accepting in writing a quotation sent to yourself (eg. by email). By accepting the quotation, you also agree to our terms and conditions of sale of goods, privacy and cookie policy and our website terms of use. 


8.3 We accept your offer and there is a binding legal contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.


8.4 Note that future supplies of goods on subscription are part of this same contract.


9. Paying us

9.1 Payment is in advance, either one-off or on subscription. Prices, subscription periods and payment methods are as explained on our Service. The prices shown include any applicable VAT or other sales tax  unless we say otherwise. We are entitled not to send you the goods until we have received full payment in cleared funds.


9.2 If you subscribe, your subscription will continue to be auto-renewed for the same subscription period which you signed up to unless you end your subscription before the renewal/payment date by following the instructions on our site  Ending your subscription does not entitle you to a refund (unless Consumer cooling off rights apply). We will still deliver any goods you paid for before you ended the contract. You authorise us and our payment provider to charge your payment card for the relevant amounts or otherwise take payment whenever payments are due in accordance with this agreement. It is your responsibility to update your payment card details as necessary.


9.3 We may at any time change our subscription prices. We will give you notice by email at least one month before any price change takes effect. If you do not accept the new price, you should end your subscription by following the instructions on our site. Otherwise, the next payment of your subscription after the one month’s notice will be at the new price. 


9.4 If we charge for delivery, these costs will be shown when you place your order and may depend on the delivery method chosen. NB Any delivery charges don’t include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.


9.5 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will provide a full refund of any payments already made.


9.6 You must contact us immediately with full details if you dispute any payment. 


9.7 If any amount due to us is unpaid, or unjustifiably charged back, we may end this contract by giving you written notice (including email).


9.8 Payment terms:  payment is to be made in full within 7 days from the date in which the invoice was issued. 


10. About discount codes

10.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion. 


10.2 We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue.  We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.


11. Delivery

11.1Delivery will be complete when we deliver the goods/services to the recipient information you give us when ordering. We may deliver different parts of your order on different dates.


11.2 Delivery is subject to any geographical or other restrictions  explained on our website. We have the right to cancel any order for delivery to a location to which we don’t deliver (even if there is a legal contract).


11.3 Unless we say otherwise, delivery timescales on our website are estimates only. We aren’t responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions.


11.4 If you receive notification of an unsuccessful attempted delivery, you agree to use the details provided to immediately contact us to arrange re-delivery. If nobody is available to receive the goods, we may store them, leave them at the doorstep, hall or reception as available, or with a neighbour.


11.5 If the goods can’t be delivered because you haven’t complied with this contract (e.g., giving us the wrong delivery address, not paying customs/import charges, not contacting the courier to arrange re-delivery after an unsuccessful delivery attempt) and are sent back to us, you must pay us the amount of any resulting courier or warehouse fees that we have to pay other people. We can insist that such costs be paid before we arrange re-delivery and/or add them to any future order you make and/or to deduct them from any refund (to the extent legally allowed). 


12. Restrictions on our legal responsibility for goods – very important

12.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.


12.2 The following clauses apply only if you are a Consumer:

a)We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.  


b)We are not responsible for any loss or damage where:

  • there is no breach of a legal duty owed to you by us;

  • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);

  • (and to the extent that) such loss or damage is your fault, for example by not complying with this agreement; or

  • such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).


c)You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.


12.3: The following clauses apply only if you are not a Consumer:

a)Our total liability of any kind (including for our own negligence) is limited to the price paid for the goods or, if you are a subscriber, to the total subscription fees paid or payable by you to us in the 12 months before the first act or omission complained of.

b)In no event (including for our own negligence) will we be liable for any:

  • economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

  • loss of goodwill or reputation; 

  • special, indirect or consequential losses; or

  • damage to or loss of data

(even if we have been advised of the possibility of such losses).

c)You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.

d)We warrant that the goods shall be of satisfactory quality.

e)To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.

f)This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded. 


13. Things we can’t control

13.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics. 


14. Transferring this contract to someone else

14.1 We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.


15. Your personal information – see our privacy policy

15.1 You agree that we can deal with your personal information in accordance with our   which may change from time to time.


16. English law and courts

16.1 These terms and conditions are under English law and any disputes will be decided only by the courts of the United Kingdom.  If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law. 


17. General but important information

17.1 We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement make any party as agent, employee or representative of the other.


18. Complaints

18.1 If you have any complaints, please contact us via the contact details shown below. 


19.           Information about us

19.1        Company name: Infrastruct Media Ltd

19.2        Trading name: “Infrastruct Media”

19.3        Country of incorporation: England and Wales

19.4        Registered number: 14835270

19.5        Registered office and contact address:  141 Fambridge Road, Maldon, England, CM9 6BJ

19.6        Contact email address:

19.7        Other contact information: See our website/contact page

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